Gowise Smart Parcel Locker FAQ
Gowise Smart Parcel Locker Malaysia FAQ (22.4.2026)
1. What is a Gowise Smart Parcel Locker Malaysia?
Gowise Smart Parcel Locker Malaysia is a smart parcel locker solution system for enhancing and facilitating the drop-off and collection of parcels & documents anytime at the location of your choice.
2. Where is my nearest Gowise Smart Parcel Locker Malaysia?
Gowise Smart Parcel Lockers Malaysia can be found in strategic locations such as residential areas and office buildings. Find the nearest Gowise Smart Parcel Locker Malaysia from your location HERE.
3. How could I use the Gowise Smart Parcel Locker Malaysia's service?
You need to download the Gowise App for free and register as a user to use the Gowise Smart Parcel Locker Malaysia's service.
4. What address should I ship my packages to?
Use your building/ condo or your unit address as a receiving address during checkout for your online purchase.
5. How do I track my parcel(s) that has(have) been sent to Gowise Smart Parcel Locker Malaysia?
You will receive both Whatsapp Message and Gowise App notification after courier staff drop-off your parcel in Gowise Smart Parcel Locker Malaysia. If your mobile number is not registered on Whatsapp, you will receive SMS and Gowise App notification.
6. Do you have a weight limit? (Should be based on parcel size)
No more than 60kg for the largest compartment.
7. What is the size limit for the Gowise Smart Parcel Locker Malaysia compartment?
In CM*
Small : 21.5cm (H) x 38.5cm (W) x 50.0cm (D)
Medium : 24.3cm (H) x 38.5cm (W) x 50.0cm (D)
Large : 40.1cm (H) x 38.5cm (W) x 50.0cm (D)
In FT*
Small : 0.71ft (H) x 1.26ft (W) x 1.64ft (D)
Medium : 0.80ft (H) x 1.26ft (W) x 1.64ft (D)
Large : 1.32ft (H) x 1.26ft (W) x 1.64ft (D)
*Actual compartment dimensions may vary between units.
8. What are the charges for using Gowise Smart Lockers?
Please refer to your building’s management office or the pricing information displayed on the smart lockers located on-site, as charges may vary by location.
9. Can I put two or more parcels in the same locker compartment?
Only permitted where all parcels are addressed to the same registered user (i.e. the same phone number). Parcels addressed to different individuals, even if residing in the same unit, are not eligible.
In addition, all parcels must be delivered at the same time by the same courier, and must collectively fit within the compartment size limits.
10. What will happen to overdue parcels?
Parcels that remain uncollected beyond the allowed period (typically after 2 weeks in the locker) will be retrieved by our staff and transferred to our designated hub for temporary storage.
Users may contact Customer Service (CS) to arrange collection of their overdue parcels. A maximum overdue fee of RM5 will apply. All such parcels must be collected at the Gowise hub.
Please note that parcels will only be held at the hub for a limited duration, after which they may be disposed of if unclaimed.
11. What if I am overseas?
If you are unable to collect your parcel within the overdue period (e.g. due to being overseas), you must first contact Customer Service (CS) and inform them in advance.
Upon notification, we will make reasonable efforts to instruct our staff to temporarily hold the parcel in the locker and delay retrieval. However, this arrangement is not guaranteed, and in the event the parcel exceeds the allowable holding period, it may still be retrieved and transferred to our designated hub.
In such cases, the parcel will remain available for collection; however, a maximum overdue fee of RM5 will apply, and collection must be made at the Gowise hub.
Please ensure that you have contacted and received confirmation from Customer Service prior to arranging collection at the hub.
12. How could I contact Gowise if I encounter parcels related issues?
You may contact us via the Gowise App Live Chat, where our Customer Service Executives will assist you as soon as possible. The Live Chat feature is located at the top right corner of the Gowise App and at the bottom right corner of our website.
13. What is Gowise's Operation Hours?
Office:
Monday to Friday : 9:00am-5:00pm
(exclude public holidays)
Customer Service:
Monday to Sunday : 8:30am-5:00pm | 6:00pm-11:00pm
(exclude public holidays)
14. If there's an emergency which is out of Gowise operation hours how could I contact Gowise?
You may inform your management office crews through WhatsApp. They will become the coordinator to settle your issues.
15. How could I Top Up credit in my Gowise App Account ?
You could Top Up using the FPX services, Touch n Go, Boost, Grabpay, Shopee Pay, UnionPay and Mcash.
16. Could I put Food into the Gowise Smart Parcel Locker?
No, you are not allowed to put Food into the Gowise Smart Parcel Locker.